At KPB Fincare, all our interactions within the organisation and outside the organisation is guided by the KPB Value Framework.

All new employees are onboarded with a thorough training of these values and regular value sessions are provided to existing employees to make all interactions consistent with the Value Framework. Our Partners, Suppliers and Vendors are also made aware of the Values so that they understand our ways of work.

Excellence:

We will not rest on our accomplishments but will rather build on them in our personal and professional journey to be the best we can be and set new standards in our industry. We will expect more of ourselves than our customers do. We will endeavour to exceed expectations in every work we do.

Customer Focus:

We are determined to serve our customers through innovation, continuous improvement, an intense focus on customer needs and a dedication to meet those needs with a sense of urgency. We equip and grow the capabilities of our employees to fulfil the needs of our customers.

Goal Focus:

We ensure that the organisational and team commitments are delivered first. Our employees are persistent in achieving the goals despite any obstacles. All activities are assessed from an impact perspective.

Integrity:

Our employees adhere to all laid down policies and procedures of the company and scrupulously follow the legal framework in which we operate. Any violation of the above results in an immediate loss of membership in the organisation.

Respect:

Our employees treat each other and our Customers with courtesy and respect regardless of their race, gender, position or age. We listen to the point of view of every employee and customer.

Fairness:

We implement policies and procedures consistently in order to treat employees and Customers fairly and equally. We ensure transparent and honest interactions with employees, customers, suppliers, partners and community.